We are committed to protecting and respecting your privacy as a visitor to our corporate website. This Policy explains why we collect personal information about people who visit our website, how we use such information, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Privacy Policy from time to time so please check this page occasionally to ensure that you are in agreement with any changes. By using our website, you’re agreeing to be bound by this Policy.
All questions regarding this Policy should be sent by email to connect@vantx.ai.
About Us
VantX is an AI-powered platform for digital lending, collections, and credit reporting, built for scale, security, and trust. The organisation is backed by nearly two decades of industry experience, it serves over 500 clients across 37 countries. Vantx enable faster decisions, smarter recovery, and compliant reporting across the credit lifecycle.
VantX operates to the highest standards of security, regulatory compliance, and governance aligned with key Australian regulatory frameworks, including the Australian Securities and Investments Commission (ASIC), APRA, and the Australian Competition and Consumer Commission (ACCC). Vantx follows information security framework aligned to ISO 27001:2022 and quality management system aligns to ISO 9001:2015. VantX maintains strategic industry partnerships as an AWS Select Tier Services Partner, Microsoft Solutions Partner—including Data & AI (Azure) and Digital & App Innovation (Azure)—as well as partnerships with Snowflake and Adobe. The organization has also been recognized by leading industry analysts and certified as a Great Place to Work for three consecutive years.
How do we collect information from you?
We obtain information about you when you reach out to us, using our contact form for example, for the purpose of knowing more about our products and services.
What type of information is collected from you?
The personal information we collect might include,
- Information about your computer including your IP address, geographical location, browser type and version, and operating system;
- Information about your visits to and use of this website including the referral source, length of visit, page views, and website navigation paths;
- Information such as your email address that you enter when you register with our website;
- Information such as your name and email address, that you enter in order to set up subscriptions to our emails and/or newsletters;
- Information generated while using our website, including when, how often, and under what circumstances you use it;
- Information contained in any communications that you send to us by email or through our website, including its communication content and metadata;
- Any other personal information that you send to us.
How is your information used?
We may use your information to:
- Reach out to you to discuss requirements related to services;
- Seek your views/comments on the services/products we provide;
- Notify you about changes to our services;
- Share with you the communication that you requested from us.
We review the retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as it is necessary for a particular relevant activity, or as long as it is set out in any relevant contract you hold with us.
We may also analyze your personal information to create a profile of your interests and preferences, so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraudulent activities on the site.
International data transfers
Information that we collect may be stored, processed in, and transferred between any of the countries in which VantX operates in order to enable us to use the information in accordance with this policy.
Information that we collect may be transferred to our teams handling business operations in countries which may not have data protection laws equivalent to those in force in the European Economic Area.
Who has access to your information?
Third Party Service Providers working on our behalf:
We will not share your information with third parties for marketing purposes. We may pass your information to our third party service providers, agents, subcontractors and other associated organizations for the purpose of completing tasks and providing services to you on our behalf. However, when we use third party service providers, we disclose only personal information that is necessary to deliver the service and we have a contract/agreement in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.
Please be reassured that we will not release your information to third parties beyond our network, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
We may also transfer your personal information to a third party as part of a sale of some or all of our business and assets to the third party or as part of any business restructuring or reorganization, or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers and stakeholders. However, we will take steps to ensure the continued protection of your privacy rights.
Grievance
For redressing all grievances and queries pertaining to the personal data shared with us, information providers may reach out to the VantX Grievance Officer at connect@vantx.ai
Your Choices
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us on our solutions and/or services, you may choose to unsubscribe from such communication in future. Please write to connect@vantx.ai to unsubscribe from our future communications or click on the unsubscribe button where available.
We also confirm that in no case will you be contacted for marketing purposes by email, phone, or text message unless you have given your prior consent. We will not contact you for marketing purposes by post as well, if you have indicated your desire not to be contacted. You can change marketing preferences at any time by contacting us through our email: connect@vantx.ai.
How can you access and update your information?
The accuracy of your information is important to us. We are continuously working on ways of making it easier for you to review and correct the information we hold about you. In the meantime, if you change your contact email ID, or any of the other information we hold is inaccurate or out of date, or if you wish to remove the personal data provided, please email us at: connect@vantx.ai.
You also have the right to ask for a copy of the information VantX holds about you.
Links to other websites
Our website may contain links to websites of other organizations. This privacy policy applies only to our website, so we encourage you to read the privacy statements on the other websites that you visit. We cannot be responsible for the privacy policies and practices of other sites, even if you access such sites using their links from our website.
In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of such sites beforehand.
Amendments
We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you understand any changes to this policy. We may notify you of changes to this policy by email or through the private messaging system on our website.
